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Payment and support settings

Configure the store-wide UPI QR used at counter POS checkout, plus WhatsApp and support contact details shown to customers. These live on Admin Settings → Payment — not on Ecommerce Payment Options (COD / Razorpay).

Who and where​

  • Roles: Admin
  • Route: /settings (default tab) or /settings?tab=payment
  • Nav: Sidebar → Settings → Payment

Section copy: Payment — Configure how customers pay and get help during checkout.

SettingUsed where
UPI QR codeIn-person POS Complete Payment / Update Order modal
WhatsApp supportPayment help line on POS/checkout payment UIs when set
Support emailEcommerce contact page and policy pages
Support phoneEcommerce contact page when set

POS terminals also have a separate Payment QR for customer-link checkout — POS settings and UPI QR. Ecommerce COD/Razorpay toggles are under Ecommerce payment and shipping.

1. Open Payment settings​

  1. Sign in to Admin as an administrator.
  2. Open Settings (/settings).
  3. Confirm the left nav shows Payment (default). Other tabs: Shipping, Catalog, POS, Users, Notifications, Archive.

2. Upload or replace the UPI QR code​

  1. Under UPI QR code, read: Shown at POS checkout for UPI payments. Use a clear, square image.
  2. If a QR is already active, you see a thumbnail with Active and the last updated date.
  3. Drop an image or click the dashed area (Drop image or click to upload, or Drop a new image to replace).
  4. Accepts JPG, PNG, GIF · Max 5 MB. Invalid type or oversized files show a toast error.
  5. Preview the selected file; use the remove control if you picked the wrong image.

The QR is not saved until you click Save changes.

3. Set WhatsApp support​

  1. Under WhatsApp support, enter the number customers can message for payment help (placeholder +91 98765 43210).
  2. Include country code. Leave empty to hide WhatsApp from checkout.
  3. The Checkout preview block on the same page shows Need help? WhatsApp {number} when a number is set.

4. Set support email and phone​

  1. Support email — Shown on the storefront contact page and policy pages. Placeholder [email protected]. Leave empty to fall back to the environment default on the storefront.
  2. Support phone — Shown on the storefront contact page when set. Include country code; leave empty to hide the phone from the contact page.

See also Contact and policies.

5. Preview and save​

  1. Review Checkout preview — How customers see the payment screen (Complete Payment, QR, WhatsApp line).
  2. The footer shows You have unsaved changes or All changes saved.
  3. Optional: Cancel to discard local edits.
  4. Click Save changes (busy: Saving…).
  5. Success toast: Settings saved / Payment settings updated successfully. (or Settings updated successfully. when only contact fields change).

Admin payment settings

Checklist​

  • Counter POS shows the correct UPI QR on Complete Payment.
  • WhatsApp number matches the shop’s payment-support channel (or is blank if unused).
  • Support email/phone match what you want on /contact and policy pages.
  • Each POS terminal’s customer-link QR is set separately under POS Settings if you send customer links.